Shipping Information

Please feel free to contact us with any questions or special requests via email at bowpeep@bellsouth.net.

ORDER PROCESSING INFORMATION

Order processing time fluctuates with order volume.
Most items on our website ship within a week. All items are custom and made-to-order. If you are in a hurry and/or have a deadline, please contact us first to see if we can meet your deadline. We'll do everything we can to accomodate your request.

This time frame applies to orders under $100. Orders over $100 may take longer. Again, please contact us if you are working with a deadline.

YOU MAY CHECK CURRENT ORDER PROCESSING TIME ON THE SHOPPING CART PAGE.
(Click on the “View Cart” button in the upper left corner of our home page.)

ORDER ADD-ONS

You may add to your order after it is placed if it has not been shipped yet, incurring no additional shipping charges. We ship many orders very quickly so please check with us before you place your "add-on" order. If you would like to add on, you simply place another order online and check the "Customer Pick Up" option at check out to avoid additional shipping charges. You must also write me a note at check out that you are adding to your previous order. Again, please contact us to make sure your order has not shipped before proceeding with your add-ons.

ORDER CHANGES

All orders are final once your order is placed. Most orders are cut and processed within 24 hours. If you desire a change, please email us to see if that process has started. If not, we will do our best to accomodate your change. Again, all orders are final and changes after an order is placed are based on our discretion. Order changes result in a change to your order date also - your order date is reivsed to the date the change is made and shipping times are applied to the newer date.


SHIPPING METHOD
FREE SHIPPING ON ORDERS OVER $60 THROUGH JANUARY 2009

Our shipping method is Priority Mail (2 to 4 day delivery). An Express Mail option (1 to 2 day service) is available however DOES NOT place your order ahead of others. ALL orders are beautifully wrapped in tissue and boxed to preserve your custom bows. Should you have any questions regarding shipping please feel free to contact us.

PRIORITY MAIL: Orders from $0 and $100.00 are $5.00
PRIORITY MAIL: Orders $60.00 and higher are FREE through Jan. 2009
EXPRESS MAIL: Orders from $0 to $100.00 are $24.95
EXPRESS MAIL: Orders from $100.01 and higher are $33.95
LOCAL CUSTOMER PICK UP: Free of Charge


INTERNATIONAL, APO and FPO SHIPPING

We do offer shipping to APO and FPO addresses. Please enter the full address in the comment section during check out. No additional shipping fees are necessary for APO or FPO addresses within the US.
For international orders, we offer Global Priority Mail shipping but the rates are very high and will be billed via paypal before shipping your order. We do not offer regular mail service internationally.




SHIPPING LIABILITY

We make a concerted effort to label our packages clearly and also provide boxes to protect your purchases as a standard method of shipping here at Fairy Tails. However, once your order leaves our store, we are not responsible for lost, stolen or damaged goods or packages. If your order seems late in arrival, please email us and we'll provide you with tracking numbers.




RETURN POLICY

ALL products on our website are made-to-order (to your specifications). Due to the custom nature of our website, nothing is mass produced and therefore, not returnable. You will receive a custom product each and every time you order!




REFUNDS

All orders are final once your order is placed. Due to the custom nature of our products, we do not accomodate refunds after your order is placed. GIFT CARD OPTIONS

Gift cards are available upon request at no extra charge. A 5x8, ribbon trimmed card with your desired wording is included with your gift. Simply let me know at checkout in the comments section if this option is desired.